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Fact Sheet Salesforce Chatter
Fact Sheet
Salesforce Chatter®
http://solutions.us.fujitsu.com
Salesforce Chatter
The speed of business is consistently increasing. Companies are under constant pressure to
increase productivity and reduce response times. A key component of meeting these demands is
collaboration. However the traditional modes of collaboration often impede / slow productivity
and response times.
Chatter introduces a brand new way to collaborate at work. Information about people and
projects are automatically surfaced enabling ad-hoc and semi-structured collaboration with the
people and information most pertinent to your work.
Salesforce Chatter is a secure enterprise social collaboration platform which enables users to:
■ View colleague availability
■ Engage in ad-hoc collaboration
■ Share project, product and other updates with individual co-workers and groups
■ Subscribe to information about co-workers, groups, projects or other areas of interest
■ Share files and other information pertinent to work
Salesforce.com® customers can enable Chatter at no additional cost and use the social
collaboration features to follow any object in salesforce.com including accounts, opportunities,
and custom objects. The free Chatter licenses are available to companies using salesforce.com so
they can provide employees without salesforce.com licenses with access to Chatter at no
additional cost.
Benefits
Rapid Start Package
Chatter changes enterprise business
data from a query-dominant model to
a push dominant model
Employees have more visibility into the business than ever
before, and users can filter incoming content to find the right
information while reducing information overload.
Increased Productivity
Chatter provides rapid access to information, fewer incoming
e-mails, and the ability to more quickly identify experts or
resources that could help employees get their work done
Improved Collaboration
Works extremely well across departments and regional groups
Increased Manager Visibility
■
Chatter feeds push information to managers based on their
areas of interest
■
Managers are more quickly aware of events, setbacks, or
actions needed and can take the appropriate action
Improved Responsiveness
Chatter users are better prepared to identify the appropriate
people to join a new team, create groups, connect with them,
share information, and react to events
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Fact Sheet Salesforce Chatter
http://solutions.us.fujitsu.com
Objectives
To help our customers exploit the benefits of
Chatter, Fujitsu has developed a low cost fixed-
fee Chatter Introduction Service. Our service
utilizes the free Chatter features and licenses
provided by default to companies currently
using salesforce.com. This means that no
investment in new Saleforce.com licenses is
required to start realizing the value of the
Chatter collaboration model. Fujitsu
Introduction Service for Chatter can identify use
cases where social collaboration can provide
significant organizational benefits, implement
Chatters robust collaboration platform for a
specific group(s), and drive better user
adoption than legacy collaboration platforms.
Additionally, Fujitsu will identify areas where
customization and/or integration can further
enhance collaboration benefits and increased
user adoption.
Deploying Chatter is one of the fastest ways to
realizing the benefits of enterprise
collaboration. Let us show you how.
Chatter Rapid Start—Scope
Fujitsu will configure standard “out-of-the-box”
capabilities of the Salesforce Chatter platform.
This includes standard Salesforce functionality
such as:
■ Chatter Feeds
■ Chatter Follow
■ Chatter Desktop
■ Document sharing
■ Groups – configure up to 10 groups
■ Profile/Users – configure up to 10 profiles
and 100 users
■ Configure Objects that are chatter enabled
and associated “chatterized” fields
■ Dashboard/Reports – install AppExchange
Chatter dashboard
Once configured, the Chatter configuration
application will be tested with client users.
When the test results are all positive the
application will be deployed. Fujitsu will assist
the client to activate users with appropriate
role and profiles on the planned date and time.
Note: The scope does not include any
customizations, data migration or integration
with external applications. The implementation
will be in a production org. and will be
deployed to the selected user communities on
the planned date and time.
Chatter Rapid Start – Process
Chatter will be implemented in following
four steps:
Discover
■ Identify Business needs, use cases & goals
■ Identify Chatter features for implementation
■ Identify deployment strategy
■ Identify Executive sponsors and Evangelists
■ Create project plan with resources
and schedule
Design
■ Establish user adoption and change
management plan
■ Establish communication plan
■ Design Groups
Develop
■ Configure Chatter
■ Configure Security (Profiles, Roles)
■ Download & Install App exchange tools to
satisfy client’s a compliance needs
■ Download Chatter Adoption Reports and
Dashboards from App exchange
■ Test configuration
Deploy
■ Train users, sponsors, evangelists
and administrators
■ Assist Client with Chatter deployment and
activating Chatter users
■ Provide post deployment support
One week after deployment Fujitsu will conduct
a health check to determine the user adoption
and any challenges with the deployment.
Fujitsu will also recommend any refinement for
future deployments based on feedback from
the users.
Chatter rapid Start –Timeline:
■ Discover – First week
■ Design – Second week
■ Develop – Third week
■ Deploy – Fourth week including post
deploy support
■ Post Deploy Health Check – Sixth week for
2 hours
Chatter Rapid Start Deliverables:
■ Chatter - Business Requirements and
Use Cases
■ Configured and tested Chatter Application
■ Training for users, sponsors, evangelist
and administrators
■ Deployment support (1 week)
■ Administration Run Book
Chatter Rapid Start Cost
■ Chatter Rapid Start package is delivered for
a fixed fee basis
■ Contact us at Solutions_salesforce@us.
fujitsu.com for pricing details
Solutions in Action
Customer A
■ Gave users the ability to collaborate on
specific projects by managing project
timelines on customized Chatter calendars
■ Reduced email activity
Customer B
■ Provided the ability to collaborate on ideas,
seminars, symposiums within different
offices in the country
■ Less time spent searching for information
■ Users connected with each other at a much
larger scale
■ Significantly reduced the time spent
searching for the most updated document
Why Fujitsu?
■ Over nine years experience as a salesforce.
com Global System Integration partner
(Platinum Partner)
■ Completed over 250 complex
implementations globally.
■ One of 5 Global SI Partners for
salesforce.com
■ Over 90% of staff are certified salesforce.
com consultants
■ Sales cloud, Service cloud, Customization
and Integration experience
■ Implemented Chatter for companies with 50
to 40,000 users
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About Fujitsu America
Fujitsu America, Inc., is a leading ICT solutions provider for organizations in the U.S., Canada and the Caribbean. Fujitsu
enables clients to meet their business objectives through integrated offerings and solutions, including consulting, systems
integration, managed services, outsourcing and cloud services for infrastructure, platforms and applications; data center
and field services; and server, storage, software and mobile/tablet technologies.
For more information, please contact Solutions_salesforce@us.fujitsu.com or visit: http://solutions.us.fujitsu.com/ and
http://twitter.com/fujitsuamerica
Fact Sheet Salesforce Chatter
http://solutions.us.fujitsu.com
Contact
FUJITSU AMERICA, INC.
Address: 1250 East Arques Avenue Sunnyvale, CA 94085-3470, U.S.A.
Telephone: 800 831 3183 or 408 746 6000
Website: http://solutions.us.fujitsu.com
Contact Form: http://solutions.us.fujitsu.com/contact
Have a question? Email us at: AskFujitsu@us.fujitsu.com
Fujitsu green policy innovation
Fujitsu Green Policy Innovation is our
worldwide project for reducing burdens on
the environment. Using our global know-
how, we aim to resolve issues of
environmental energy efficiency through IT.
Please find further information at:
www.fujitsu.com/global/about/environment/
Disclaimer
Technical data are subject to modification
and delivery subject to availability. Any
liability that the data and illustrations are
complete, actual or correct is excluded.
Designations may be trademarks and/or
copyrights of the respective manufacturer,
the use of which by third parties for their
own purposes may infringe the rights of
such owner.
Copyright
Fujitsu and the Fujitsu logo are trademarks
or registered trademarks of Fujitsu Limited in
the United States and other countries.
Salesforce, salesforce.com, and Chatter are
trademarks or registered trademarks of
salesforce.com, inc. in the United States and
other countries. All other trademarks
referenced herein are the property of their
respective owners.
The statements provided herein are for
informational purposes only and may be
amended or altered by Fujitsu America, Inc.
without notice or liability. Product description
data represents Fujitsu design objectives and
is provided for comparative purposes; actual
results may vary based on a variety of
factors. Specifications are subject to change
without notice.
Copyright ©2013 Fujitsu America, Inc.
All rights reserved.
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