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University Technology Services

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IT Briefing
Thursday, February 21, 2008
University Technology Services

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IT briefing
UPDATES & ANNOUNCEMENTS USING EMORYUNIVAD MIGRATING TO EMORYUNIVAD WEB HOSTING OUTAGE EXCHANGE UPDATES KAREN JENKINS WEIMING LU LARRY FRAZER / DWAYNE HAMRICK KAREN JENKINS / JOHN ELLIS JAY FLANAGAN
AGENDA FOR FEBRUARY 2008
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CHANGE MANAGEMENT EXTENDED BUSINESS HOURS
• Monday – Friday 7:00am – 9:00pm • All planned high risk non-standard changes will occur outside of the above business
hours, unless explicitly approved by the customer(s)
WORK AT HOME
• Site testing complete and currently working • Finalizing the list of products now
SECURITY CONFERENCE – PROTECTING YOUR EMORY INFORMATION RESOURCES
• March 26, 2008, 8:30am – 1:30pm, 3rd Floor Ballroom, Cox Hall • Registration deadline is March 18
INCIDENT MANAGEMENT
• Request Type field • From 1,500 incidents down to 250!
general
UPDATES & ANNOUNCEMENTS
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EMORY COLLEGE & EMORYUNIVAD
Weiming Lu

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using emoryunivad
ABOUT EMORY COLLEGE

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using emoryunivad
•DEPARTMENT/CENTERS/AFFILIATES – 45 •FACULTY/STAFF – 1,200 •CAMPUS BUILDINGS – 30 •NETWORK SUBNETS – 30 •COMPUTERS – 3,000 •EMORY COLLEGE COMPUTING SUPPORT (ECCS) – 16
ABOUT EMORY COLLEGE

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Novell Depts.  Domains Worksta ons
using emoryunivad
YESTERDAY

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EmoryunivAD
using emoryunivad
TODAY

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using emoryunivad
MIGRATION BENEFITS

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using emoryunivad
• IMPROVE THE SECURITY MANAGEMENT TO USE EMORY NETID AND AUTHENTICATION • REDUCE LS WORKLOAD TO MANAGE USER ACCOUNTS AND DOMAINS FROM DIFFERENT SYSTEM • IMPROVE USER LOGON PROCESS TO APPLY SINGLE PASSWORD • IMPROVE DEPARTMENTS DATA RESOURCE SHARE CAPABILITY • REDUCE LS END USERS SUPPORT WORKLOAD • REDUCE IT TOTAL COST OF OWNERSHIP (TCO)
MIGRATION BENEFITS

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using emoryunivad
•DNS DOMAIN NAME - EU.EMORY.EDU •NETBIOS DOMAIN NAME - EMORYUNIVAD •DOMAIN CONTROLLERS (DCS) - 12 •OU (ORGANIZATION UNIT) DELEGATION - OUADMIN
• User accounts • Computer accounts • Groups accounts • Group Policies Objects (GPOs) • Sub-OUs
•SCHOOL/DEPTS SERVERS - MEMBER SERVERS •USE AD TOOLS -��ACTIVE DIRECTORY USERS AND COMPUTERS�� CONSOLE
JOIN EMORYUNIVAD

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using emoryunivad
WORK WITH COMPUTER ACCOUNTS

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using emoryunivad
CREATE COMPUTER ACCOUNTS
• Join the computer from workstation OU=Computers • Create computer account in your dept OU, then join • Create multiple computer accounts at one time
COLLEGE COMPUTER NAME CONVENTION
DEPARTMENT CODE-NETID OR ROOM NUMBER-NUM NUM LETTER
• Start 01 for primary computers (faculty/staff) • Start 11 for research labs, classrooms • Magic letters: A, I, V, B, P, M • example: BIO-Jsmith-01P, CHE-EM316-17A
RENAME COMPUTERS - NOT REQUIRING DISJOIN AND REJOIN EMORYUNIVAD
WORK WITH COMPUTER ACCOUNTS

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using emoryunivad
RESTRICTIONS
• All Emory users are located in OU=People and can��t move to dept. OUs. • OU Admins have no permission to edit user account properties in OU=People
WORK WITH USER/GROUP ACCOUNTS

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using emoryunivad
WORK WITH USER/GROUP ACCOUNTS

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using emoryunivad
BY DEFAULT, A GPO APPLIES ALL COMPUTERS AND USERS IN A LINKED ACTIVE DIRECTORY CONTAINER CHALLENGE
• How to apply GPO associated with users, if users not in department OU container • How to map user home folder • How to apply login scripts for department users
SECRET WEAPON - GROUP POLICY LOOPBACK PROCESSING!
• Group policy loopback processing enables you to apply a set of user type GPOs
based on the computer that the user is logging into, even if the user object is not in the same container as the computer.
WORK WITH USER/GROUP ACCOUNTS

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using emoryunivad
GROUP POLICY LOOPBACK PROCESSING

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using emoryunivad
LOOPBACK PROCESSING HAS TWO MODES:
Merge mode: The user policy settings applied are the combination of both the machine
and user GPOs. Where conflicts exist, the machine GPOs "win��
Replace mode: The user policy is defined entirely from the GPOs associated with the
machine. Any GPOs associated with the user GPOs are ignored
GROUP POLICY LOOPBACK PROCESSING

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using emoryunivad
USER MANAGEMENT IN DEPARTMENT OUS
• Create generic accounts for labs, classrooms, public workstations and
guests
• Create groups to add users from OU=People • Use groups to assign file access permission • Use user/groups to apply drive mapping • User account deletion ( Emory user vs. generic user)
WORK WITH USER/GROUP ACCOUNTS

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using emoryunivad
•USE GROUP POLICY MANAGEMENT CONSOLE (GPMC) •GROUP POLICY SECTIONS---- COMPUTER CONFIGURATION AND USER CONFIGURATION •GROUP POLICY PROCESS ORDER
• Local Group Policy • Site • Domain • Organization Unit
•GPO WITH THE LOWEST ORDER IS PROCESSED LAST, AND THEREFORE HAS THE HIGHEST PRECEDENCE •GPO INHERITANCE AND BLOCK •USEFUL COMMAND ��GPUPDATE��, ��GPRESULT��
WORK WITH GROUP POLICY

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using emoryunivad
• ANY LANGUAGE SUPPORTED BY WINDOWS SCRIPTING HOST CAN BE USED, LIKE MICROSOFT VISUAL BASIC, VBSCRIPT, JAVASCRIPT, PERL, AND MS-DOS- STYLE BATCH FILES (.BAT AND .CMD) • SCRIPTS VIA GPO
• Computer ---- startup/shutdown • User ---- logon/logoff
• USER HOME FOLDER DRIVE MAPPING • NET USE P: \\SERVER\HOME\%USERNAME% • COLLEGE DEPARTMENT SHARE DATA • USE �� KIXTART �� WITH GPO ---- HTTP://WWW.KIXTART.ORG/ • HELPFUL COMMAND:
• net use /persistent:no • net use * /delete /y
SCRIPTS AND DRIVE MAPPING

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using emoryunivad
•PLAN OUS LAYOUT THOUGHTFULLY •USE AD GROUPS EXTENSIVELY •STANDARDIZE OBJECT NAMES EFFICIENTLY •DELEGATE CONTROL PROPERLY •TEST, TEST, TEST ����
TIPS

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using emoryunivad
OD-AD INTEGRATION
• Apple Open Directory directory service • Join Macs to EmoryunivAD with Directory Access • Central manage Mac users, groups, and computers • Mount network share and user home folder • Central customize and secure computers
NEW INITIATIVES AND EXPECTATIONS

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using emoryunivad
•CREATE A REMEDY TICKET TO UTS IDM GROUP •REQUEST:
• Create dept OU and delegation • Add OU admin to AD group �� SubAdmins �� • Add OU admin to AD group �� Group Policy Creator Owners �� • Add your depts subnets to the correct AD Sites
•FROM THERE ----- YOU HAVE FUN!!!
WHERE TO START

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?Questions
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MIGRATING TO EMORYUNIVAD
Larry Frazer & Dwayne Hamrick

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•DUPLICATION OF RESOURCES •MORE SERVICES ORIENTED •LESS POINTS OF FAILURE •IDENTITY •SINGLE SIGN-ON
migrating to emoryunivad
WHY MIGRATE?
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•DUPLICATION OF RESOURCES •MORE SERVICES ORIENTED •LESS POINTS OF FAILURE •IDENTITY •SINGLE SIGN-ON
migrating to emoryunivad
WHY MIGRATE?
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• FORENSIT UPW IS A WORKSTATION MIGRATION TOOL THAT JOINS YOUR COMPUTER TO A DOMAIN AND ��SHARES�� YOUR PROFILE WITH THE NEW DOMAIN LOGON. • MIGRATES TO A NEW WINDOWS DOMAIN FROM EXISTING WINDOWS NETWORK, NOVELL NDS NETWORK, SAMBA NETWORK, OR NO NETWORK. • MIGRATES ALL USER PROFILE DATA AND SETTINGS. • RUNS ON NT 4.0, W2K, WINXP, & VISTA.
FORENSIT USER PROFILE WIZARD 2.5
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migrating to emoryunivad
http://www.forensit.com/

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WE NEED TO MIGRATE 700 WORKSTATIONS FROM BJCADM DOMAIN TO EMORYUNIVAD DOMAIN. ADDITIONALLY, WE WILL DISCUSS MIGRATING ALL PROFILES AND CHANGING COMPUTER NAMES.
DEMONSTRATION
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migrating to emoryunivad

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INSTALL AS ADMINISTRATOR ON NT, W2K, XP, OR VISTA
STEP 1 – INSTALL DEPLOYMENT KIT
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migrating to emoryunivad

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STEP 2 – DOMAIN INFORMATION
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migrating to emoryunivad

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STEP 2 – DOMAIN INFORMATION
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EMORYUNIVAD
migrating to emoryunivad

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STEP 3 – DOMAIN ADMINISTRATOR
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migrating to emoryunivad

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STEP 4 – WORKSTATION INFORMATION
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migrating to emoryunivad

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STEP 4 – WORKSTATION INFORMATION
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OU=Secretary,OU=Finance and Administration,DC=Eu,DC=Emory,DC=Edu
migrating to emoryunivad

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STEP 5 – EXISTING DOMAIN
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migrating to emoryunivad

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STEP 5 – EXISTING DOMAIN
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migrating to emoryunivad

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STEP 5 – EXISTING DOMAIN
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BJCADM
migrating to emoryunivad

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STEP 6 – USER ACCOUNT OPTIONS
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migrating to emoryunivad

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STEP 7 – RUN OPTIONS
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migrating to emoryunivad

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STEP 8 – SCRIPT OPTIONS
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migrating to emoryunivad

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STEP 9 – FOLLOW ON SCRIPT
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migrating to emoryunivad

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STEP 10 – SCRIPT CREATION
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migrating to emoryunivad

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STEP 11 - CONFIGURATIONS
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migrating to emoryunivad

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STEP 11 - CONFIGURATIONS
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migrating to emoryunivad

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?Questions
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WEB HOSTING DEBRIEF
Karen Jenkins & John Ellis

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SEQUENCE OF MAJOR EVENTS
• 10:00pm on 1/29 NFS server began showing signs of panic (failed
pings)
• 1:00am on 1/30 server crashed • 6:45am problem identified by systems team • 7:00am SIR sent to IT-Alert • 7:00am – 2:40pm troubleshooting
• Solaris bug caused initial crash • Expired license key prevented server from restarting
• 2:40pm identified workaround • 3:45pm service back up
web hosting debrief
JANUARY 29TH – 30TH
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ISSUES
• Monitoring & paging not optimal on NFS server • Storage/Veritas license key had expired, implemented workaround with
free version
RESOLUTIONS/IMPROVEMENTS/RECOMMENDATIONS
• Implement more robust monitoring • Implement recommended/latest cluster patch • Improve recovery tests and pre-production checklists • Purchase full license and upgrade to 5.1 release of Storage Foundation/
Veritas
web hosting debrief
ISSUES & RESOLUTION
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?Questions
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EMORY ENTERPRISE EXCHANGE
Jay Flanagan

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•COMPLETED THE WEEKEND OF FEB. 1, 2008 •ALL 2003 USERS WERE MOVED TO EXCHANGE 2007 AND INTO ARCHIVING •NO MAJOR PROBLEMS •COUPLE OF ONGOING ISSUES
• Calendar Slowness
• Work Around • Fix
• Delegates
• Work Around • Fix
enterprise exchange
EXCHANGE 2003 MIGRATION
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•SCHEDULED TO BEGIN AT 6PM ON FEB. 29, 2008 •ALL CALENDAR ITEMS AND CONTACTS WILL BE MIGRATED FIRST •ALL USERS MIGRATED AND WILL BEGIN RECEIVING EMAIL IN EXCHANGE ON FRIDAY EVENING •OLD AND ARCHIVED MAIL WILL THEN BEGIN FLOWING INTO MAILBOXES •WILL TAKE APPROXIMATELY A MONTH FOR ALL USER��S OLD AND ARCHIVED MAIL TO BE MOVED
enterprise exchange
GROUPWISE MIGRATION
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THE OUTLOOK 2007 ICON ON THE VDT
• Initial login to Outlook 2007 must be with University credentials.
(For Clinical Faculty)
OUTLOOK WEB ACCESS AT HTTPS://OWA.EMORY.EDU (FOR CLINICAL FACULTY AND UNIVERSITY STAFF). OUTLOOK WEB ACCESS AT HTTPS://
EHCOWA.EMORY.EDU (FOR EMORY HEALTHCARE
STAFF) LOCAL SUPPORT CONFIGURED OUTLOOK 2007 CLIENT
enterprise exchange
ACCESS
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EHC HELP
• Command Center
• Available 9am-5pm on March 1st and 2nd • Phone – 8-INFO
• M-F 7AM – 8PM • On the ground help (PDA and general questions)
• Emory University Hospital • Emory Crawford Long Hospital • Wesley Woods • The Emory Clinic (A, B, C Buildings) • WHSCAB • Local support
• Limited Support Available After Hours
UNIVERSITY HELP
• Call the Help Desk at 7-7777 • Create Help Desk Ticket via https://help.emory.edu
enterprise exchange
GENERAL MIGRATION SUPPORT
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?Questions
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